PRODUCTS
Why Probiotic Skincare?
Everything has a microbiome (a balance of good and bad bugs), and this is especially so for your skin. It's the first layer of defence from the outside world, so best we look after it.
Are your plant extracts special when compared to other brands?
Yes. Over 12 years of extensive research and development has gone into the plant cellular science and nutrient production of our extracts. Using a revolutionary extraction method, all extracts are delivered in the plant's liquid carrier matrix to harness the powerful phyto-actives without the need for chemical manipulation to mimic natural function.
Do you test on animals?
No, and none of our ingredients suppliers do either.
Are you vegan?
We are a 100% vegan formula company.
Where are your products made?
Our products are made in high-quality, Australian factories only.
Who develops the products?
We do, here at Crowd Culture, in Australia.
ORDERS
How do I track my order?
Simply CLICK HERE to Track Your Order
Enter your email address and your order number (It should look something like this: #US731003)
How long will my order take to arrive?
USA Domestic: We ship internationally, from our Australian warehouse and due to COVID-19, orders are currently taking 10+ business days.
All other international customers: Usually 10-14 business days. However, due to COVID-19, international orders may take up to four weeks.
For details of all shipping times: please visit this page
Can I change or cancel my order after I've placed it?
If you want to change your order please email help@crowdculture.com with your order details as soon as possible and we will try and help, however it's usually the case that we've already shipped it from our warehouse.
Unfortunately, once the order has been shipped, we can't cancel it.
Learn more about our returns and refunds policy here.
PURCHASES & SHIPPING
Can I buy Crowd Culture in any shops?
We have chosen to be a 100% exclusive online store.
Will you ship to me internationally?
Yes, we ship almost everywhere from our Australian warehouse. These usually take 10-14 days.
Can I shop in my own Currency?
Unfortunately no, if you are outside Australia, New Zealand or Japan - then you can only shop in USD.
How can I contact Crowd Culture?
Please email help@crowdculture.com
Can I order by telephone?
No, sorry. We are a 100% online business.
What if an item is out of stock?
You will know that something's out of stock when you try to buy it, or if somehow, we run out of stock after you've already placed your order through the website, you'll have the option of waiting until it's back in stock, choosing another product, or of course - a full refund.
What payment methods does crowdculture.com accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Is it safe to use my credit card on crowdculture.com?
Yes. Our website is built on Shopify, who is certified Level 1 PCI DSS compliant.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
Shopify are extremely serious about securely hosting our store and have invested significant time and money to certify their solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, Shopify work hard to keep your shopping cart and ecommerce hosting secure.
RETURNS & REFUNDS
How can I return an item and do you offer refunds?
We offer 30-day exchanges and refunds on incorrect, faulty or damaged goods. Conditions apply of course.
Learn more about our returns and refunds policy here.
GIFTS & PACKAGING
Can I buy Crowd Culture products as a gift for someone and have it shipped to them?
Great idea. However, make sure you enter the shipping details of the person you are sending the gift to during the checkout process. Your payment details are your payment details, but make sure that the shipping name and address is the intended recipient of your gift.
What will my order arrive in?
A Crowd Culture Eco Box. Our boxes are made from 100% recycled material. Our shipper boxes are cut and glued on machines that use solar power. Then, we use recycled kraft paper, water-based glue and vegetable-based inks where applicable. Of course it's fully recyclable again after use.
Do you have fancy gift boxes?
Unfortunately, due to the above, we do not.
If I order multiple sets or kits, will my order be packed and sent in separate boxes?
No. All products will be grouped and sent in the one box.